Help Center - Your Support Hub

Find answers, get help, and connect with our community. We're here to support your ZimCrowd journey every step of the way.

Help Center
Browse by Category

Explore our comprehensive help resources organized by topic.

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Getting Started

New to ZimCrowd? Learn the basics of creating your account and navigating the platform.

  • • Account setup and verification
  • • Downloading the mobile app
  • • Understanding the platform
  • • Security best practices
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Borrowing

Everything you need to know about requesting and managing loans on ZimCrowd.

  • • Creating loan requests
  • • Setting loan terms
  • • Managing repayments
  • • Understanding interest rates
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Lending

Learn how to invest in your community and earn returns through peer-to-peer lending.

  • • Finding loan opportunities
  • • Risk assessment
  • • Managing your portfolio
  • • Understanding returns
🛡️

Account & Security

Keep your account safe and manage your personal information securely.

  • • Password management
  • • Two-factor authentication
  • • Privacy settings
  • • Account recovery
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Mobile App

Get the most out of the ZimCrowd mobile experience with our app guides.

  • • App installation
  • • Navigation tips
  • • Push notifications
  • • Troubleshooting
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Kairo AI Assistant

Learn how to use our AI financial coach for personalized guidance.

  • • Getting started with Kairo
  • • Budget planning
  • • Investment advice
  • • Financial goal setting
Quick Help

Common questions and instant answers to get you back on track.

❓ Frequently Asked Questions

How do I reset my password?

Go to login page → Click "Forgot Password" → Enter your email → Follow reset instructions.

When will my loan be funded?

Loans are typically funded within 24-48 hours once all requirements are met.

How do I contact support?

Use live chat, email support@zimcrowd.com, or call +263 710 467 317.

📚 Popular Guides

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Mobile App Setup

Step-by-step guide to downloading and configuring the app

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First Loan Request

Everything you need to know about creating your first loan

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Account Security

Best practices for keeping your account safe

🎯 Contact Options

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Live Chat

Instant help during business hours

● Online now
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Email Support

Detailed questions and issues

24-48 hour response
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Phone Support

Urgent matters and complex issues

Mon-Fri, 8AM-6PM CAT
Community Support

Connect with fellow ZimCrowd members for advice, tips, and shared experiences.

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Community Forum

Join discussions with other borrowers and lenders. Share experiences and get advice from the community.

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Video Tutorials

Watch step-by-step video guides covering everything from account setup to advanced features.

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Knowledge Base

Comprehensive articles and guides covering all aspects of the ZimCrowd platform.